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General

What is "Giclee" printing?

What is a "one off" or "print on demand"?

What product types do you offer?

How do sizes work?

Seller

How do I sign up?

What file type should I upload?

What size file should I upload?

How much does it cost to sell prints?

Can I buy prints of my own artwork without my markup?

What are the base prices?

How do I mark artwork For Sale?

How do I set my commission?

What does "commission" mean?

RGB or CMYK? What's the difference?

How do I get paid for my sales?

When do I get paid for my sales?

How do I create a Seller Account?

How do I edit my Seller Account?

What are the recommended pixel dimensions?

Buyer

Why do you need my email/phone?

How will my product arrive?

How do I know when my item is shipped?

What if my product is damaged or incorrect?

When will my product ship?

When will my product arrive?

What type of shipping method do you use?

My order is late. What should I do?

Can I have my order shipped somewhere else?

I gave you the wrong information, what should I do?


What is "Giclee" printing?

Giclee prints provide better color accuracy than other means of reproduction. This ink-jet process uses the highest quality paper and ink, and is archival. The quality of the giclee print rivals traditional silver-halide and gelatin printing processes and is commonly found in museums, art galleries, and photographic galleries.


What is a "one off" or "print on demand"?

A "one-off" print, or print on demand just means that we don't make it until you order it. When you do want to place an order, we deliver the digital file to be printed according to your specifications, and send it to you to enjoy.


What product types do you offer?

We offer fine art prints on either Epson Premium Photo Luster, Epson UltraSmooth Fine Art, or Chromata Canvas papers. Prints can be flat, mounted on a 3/16" gatorboard, or framed. Our frames come in 3 sizes, and 5 colors. We also offer 3 sizes and 3 colors of matte for framed prints. Framed prints do not include glass or acrylic by default. Because our prints are archival, the additional protection isn't necessary. We do have optional acrylic choices in either standard, or non-glare if you desire. Our canvas wraps can either be bordered, or wrap naturally. These wraps are 1.5" deep, so please keep that in mind when configuring your print. They can be finished with either a luster or glossy coating for additional protection. Our posters are on Epson Enhanced Matte paper, and finished with a glossy lamination. These aren't your typical posters, and are really considered more of a laminated print. Our cards come in 4x6 or 5x7.5 sizes, and are offered as either a folded card, or postcard. Our skins are printed on high quality materials for a variety of devices.


How do sizes work?

We have 5 size categories. Our system automatically determines the sizes that we can print your image at. The image must fit perfectly to one side, and the opposing side will be scaled to fit the remaining area. We will show you the largest available print size, and all smaller sizes will automatically be set as well. We will not print an image by enlarging it to fit all sizes.

Small 8x12 = 1600x2400

Medium 12x18 = 2400x3600

Large 16x24 = 3200x4800

XL 24x36 = 4800x7200

XXL 36x48 = 7200x9600


How do I sign up?

Signing up for bluecanvas.com is completely free, and available at bluecanvas.com/sign-up. Your seller account is also free, and you only have to fill out the additional information the first time you mark an item for sale. You can also go to the Account Settings under the My Canvas pulldown menu, and select the Seller Account tab to add or update your information.


What file type should I upload?

We allow jpg, jpeg, png, or gif files. c, and please be patient while uploading larger files. We also request RGB files for our printing process, and suggest you upload the largest, highest resolution possible for the best reproduction.


What size file should I upload?

There is a 60mb file upload limit.


How much does it cost to sell prints?

Selling prints on bluecanvas.com is completely free. Just setup your account, upload your artwork, and choose how much you'd like to make from each sale. It really is that simple.


Can I buy prints of my own artwork without my markup?

Absolutely. Our system will recognize when you are logged in, and viewing your own work for sale. It will remove the additional cost of your own commission so that you can purchase prints of your own work at our base price. Many artists do this to sell prints at galleries, or other locations or events where they exhibit work. Resell them for whatever you want.


What are the base prices?

We have a list of the base price ranges here.


How do I mark artwork For Sale?

When you upload an image, you will be asked to provide additional information such as a Title, Description, Tags, etc. On this page you will see a section that asks "For Sale?" If you click YES, you can proceed to setting your commission percentages, and choosing the products to sell the image as. If you want to mark a previously uploaded image For Sale, just go to Manage Artwork, and click on the folder that has the image in it. Then click Edit Image, and you will be able to mark it available for sale.


How do I set my commission?

After you mark your item available For Sale, you can set the Commission Percentage you'd like to make from each order. The default is 30%, but you can change the amount by editing the number. The prices below will update automatically to show the new price ranges.


What does "commission" mean?

Bluecanvas has base prices for each product configuration, which you'll see as the "Cost". Once you add a commission percentage (default is 30%) you will see the Retail price change to reflect the price that other users will purchase the print at. Bluecanvas only keeps the base cost of the print, regardless of how much commission you set. So you can choose to sell it for as much as you'd like, and keep all of the commission.


RGB or CMYK? What's the difference?

There are a lot of technical definitions. Typically, computer monitors use RBG while print uses CMYK. However, our printing process allows for RBG to print, so you don't have to convert your images to CMYK. This helps us keep the color that you see on the website, as accurate as possible to the print you actually receive. (Keeping in mind that not all monitors are accurate)


How do I get paid for my sales?

There are 2 payment options. We can either pay you via PayPal or via Check. You will select which method you prefer in your Seller Settings, and this can be changed at any time for your convenience.


When do I get paid for my sales?

There is a 30 day pending hold on payments after a sale. This allows us to ensure the customer receives the product and is satisfied. Once that period clears, we make payments during the first business week of each month. So if you make a sale on April 15th, then the funds would be clear on May 15th, and you would be paid the first business week of June. Your account must also meet the minimum amount to be paid out. All funds are paid in US $ (United Sates Dollars). For more information, please review our Terms of Use under the Terms of Sale section.


How do I create a Seller Account?

The first time you mark an item For Sale, we'll request that you complete the basic information for your seller account. You can also go into your Account Settings and click Seller Settings to enter your information.


How do I edit my Seller Account?

Click on Account Settings from the My Canvas pulldown menu, and then click the Seller Settings tab to modify your information.


What are the recommended pixel dimensions?

You can determine the maximum available size of your print by dividing your image pixels by 200. Here are the base sizes and pixel requirements. Our system will rotate the print to match your image orientation.

Small 8x12 = 1600x2400

Medium 12x18 = 2400x3600

Large 16x24 = 3200x4800

XL 24x36 = 4800x7200

XXL 36x48 = 7200x9600


Why do you need my email/phone?

When checking out, you will be asked to provide your contact information. We need your email address to send receipt of purchase, and tracking information once your product ships. We won't use it for anything else and we will never sell or provide your information to a third party for any use other than completing your order. A phone number is important just in case we need to get a hold of you regarding your order, and the email address provided is not providing any response. Again, we won't use it for any reason other than assisting the completion of your order, and only when it's necessary. Please feel free to review our Privacy Policy for additional information.


How will my product arrive?

Safely. We take equal pride in the printing process as we do getting it comfortably to your location. We spend a lot of time making sure you get a great product, and we want you to enjoy it. Items will be well packaged and secure.


How do I know when my item is shipped?

We will send an email with tracking information once your products are shipped.


What if my product is damaged or incorrect?

If there is something wrong with your order, we want to make it right. Please review our Return Policy and contact us right away so that we can correct the issue.


When will my product ship?

That depends on what type of product you ordered. Framed prints and canvas wraps will typically take a bit longer to fulfill than standard prints. You can expect your order to ship out within 2-10 business days.


When will my product arrive?

If you choose our standard shipping option, you can expect your prints to arrive within 10-15 business days. Sometimes sooner. Our express options should take about 5-9 business days to arrive.


What type of shipping method do you use?

We work with USPS, FEDEX, and UPS to try and find the best shipping solution for your order.


My order is late. What should I do?

First, please confirm the date of your order on receipt, and ensure that the normal expected wait time has expired. If so, please feel free to email us at customercare@bluecanvas.com and be sure to include your order number. You may also call during our normal business hours, Monday through Friday, 9am-5pm PST at (213) 617-8012


Can I have my order shipped somewhere else?

Sure thing. Just fill out the SHIPPING ADDRESS information for the delivery location, and use your own billing address information. Be sure to use your own email address and phone number if it's a surprise though! We will email the confirmation and tracking information to the email address provided.


I gave you the wrong information, what should I do?

Contact us right away at customercare@bluecanvas.com and be sure to include your order number. Or call during our normal business hours, Monday through Friday, 9am-5pm PST at (213) 617-8012.


Contact The Curator for any questions.